Notice

  • Notice: In line with our service optimisation plan, please note that service support on app update at eye platform for Samsung Galaxy TabA2 8" LTE, Samsung Galaxy TabA 10.5" LTE and Lenovo Tab4 8" will end on 1 April 2024. Customers may update their apps from Google Play.
  • Notice: The contents of “Kris Wan Recipes”, " Lisa 4-Language Recipes " and " Kid Recipes " will be terminated on eye platform with effect from 31 January 2024.
  • In line with our service optimisation plan, please note that the “Now picks on eye” service for designated eye devices will be provided through “Now E” application starting from 11 Dec 2023. Click here for more details.
  • Notice: In line with our service optimisation plan, please note that service support on app update at eye platform for Samsung Galaxy Tab A (2016) with S Pen 10.1", Samsung Galaxy Tab A (2017) 8", Lenovo Yoga3 8" and Lenovo Yoga3 10" will be ended from 28 February 2023. Customers may update their apps from Google Play.
  • Notice: In line with our service optimisation plan, please note that designated apps will be terminated from the eye3 platform with effect from 20 February 2023. Customers may download these apps from Google Play. For details, please press here.
  • Starting from 1 May 2023, HK$10 will be charged for each paper bill for HKT Consumer customers. Please login My HKT website, APP or call 1000 to register eBill.
  • Notice: In line with our service optimisation plan, please note that designated apps will be removed from the eye3 platform with effect from 12 January 2023. Customers may download these apps from Google Play. For details, please press here.
  • Notice: "Happy Circus" app will be terminated on eye3 Samsung Galaxy Tab S6 Lite 10.4” LTE and Samsung Galaxy Tab S6 Lite 10.4” LTE (2022 Edition) with effect from 9 December 2022 due to app incompatible with these devices.
  • Notice: In line with our service optimisation plan, please note that service support for app update on eye platform for Samsung Galaxy Tab A 8" will be terminated from 1 December 2022. Customers may update their apps via Google Play.
  • Notice: "Now Drama Channel" and "Now Drama EXPRESS" will be removed from "Now Picks on eye" app with effect from 1 December 2022.
  • Notice: "Now player" app will be terminated on eye3 Samsung Tab A 8”, Samsung Galaxy Tab A 9.7", Lenovo Yoga Tab3 8” and Lenovo Yoga Tab3 10.1” with effect from 1 November 2022 due to apps incompatible with these devices.
  • Notice: "HKJC", “HKJC TV” and “Racing Touch” apps will be terminated on eye3 Samsung Galaxy Tab 2 7", Samsung Galaxy Tab 3 7", Samsung Galaxy Tab 3 10.1", Samsung Galaxy Tab 4 7", Samsung Galaxy Tab 4 10.1", Samsung Galaxy Tab A 8", Samsung Galaxy Tab A 9.7", LG Gpad 7.0, Lenovo Yoga3 8" and Lenovo Yoga3 10" with effect from 21 November 2022 due to apps incompatible with the aforesaid devices.
  • Notice: In line with our service optimisation plan, please note that designated apps will be removed from the eye3 platform with effect from 13 November 2022. Customers may download these apps from Google Play. For details, please press here.
  • Notice: The content of “Now 668” on eye platform will be terminated with effect from 1 September 2022.
  • Notice: The contents of “Cook Jor Maid”, "Handy Lah" and "DayDayCook" will be terminated on eye platform with effect from 10 July 2022.
  • HKT Service Notice: After termination of broadband / Now TV / eye service, customers can opt for self-return or on-site collection by our staff of the relevant service equipment. From 6 June 2022, on-site collection of relevant service equipment will be subject to a service fee of HK$300.
  • Notice: “28Hse” app will be terminated on eye3 Samsung Galaxy Tab 2 7"、Samsung Galaxy Tab 3 7"、Samsung Galaxy Tab 3 10.1"、Samsung Galaxy Tab 4 7"、Samsung Galaxy Tab 4 10.1"、Samsung Galaxy Tab A 8"、Samsung Galaxy Tab A 9.7"、Samsung Galaxy Tab A 2016 10.1"、Lenovo Yoga Tab 3 8"、Lenovo Yoga TAB 3 10'' and LG G Pad 7.0 with effect from 10 May 2022 due to the incompatibility of the app with those devices. Affected users could receive the related content provided by 28Hse at www.28hse.com.
  • Important Notice: Due to Apps’ compatibility, all Apps (except for eye call) will be terminated on eye1, eye1.5a, eye2, and eye2a with effect from 1 May 2022. For details, please press here.
  • Notice: “Notice: The content of “AURALBOOK Grade 1-3” on eye platform will be terminated with effect from 28 February 2022.
  • Notice: “RTHK On The Go” app will be terminated on eye3 Samsung Tab A 9.7" and LG GPad 7 with effect from 18 February 2022 due to the incompatibility of the app with those devices. Affected users could receive the related content provided by RTHK at https://www.rthk.hk.
  • Notice: The content of “Google Expeditions” on eye platform will be terminated with effect from 3 January 2022.
  • Notice: The content of “P1 Application Alert on eye” on eye platform will be terminated with effect from 30 November 2021.
  • Notice: eye application will be removed from the Apple App Store on 16 December 2021. Any eye application already fully downloaded onto customers’ eye tablet / iPad before the aforesaid date will not be affected. Customers who have successfully backed up their eye tablet / iPad in iCloud or iTunes before the aforesaid date may restore the eye application at any time, but there will no longer be any update on that application after it is removed from the Apple App Store.
  • Notice: “Norton Family” and “Norton Activation” apps will be terminated on eye3 Samsung Tab A 8”, Lenovo Yoga Tab3 8” and Lenovo Yoga Tab3 10.1” with effect from 24 December 2021 due to apps incompatible with these devices.
  • Notice: Due to merging of functions, the content of “Jetso Corner” will appear in “Broadcast Message” and “Jetso Corner” app on eye platform will be terminated with effect from 31 October 2021.
  • Notice: The content of “P1 Application Alert on eye” on eye platform will be terminated with effect from 30 November 2021.
  • Notice: The content of “Ben Li’s Recipes” on eye platform will be terminated with effect from 30 September 2021.
  • Notice: The content of “Kiss Nature Video Series” on eye platform will be terminated with effect from 31 October 2021.
  • Notice: Please note that “Norton 360” app will be terminated on eye3’s Samsung Tab A 8”, Lenovo Yoga Tab3 8” and Lenovo Yoga Tab3 10” with effect from 30 September 2021 due to the app becoming incompatible with those devices.
  • Notice: Due to technology phase-out, NowTV on eye Home Smartphone Package, eye2 Communication Package and eye Home Tablet Communication Package will cease transmission from 9 August 2021 onwards.
  • Notice: Disney Channel and Disney Junior will be discontinued on Now Player Junior from September 1, 2021.
  • Notice: Due to App’s compatibility, MOOV on eye2 Communication Package will be terminated with effect from 1 August 2021
  • HKT Important Notice: Effective from 30 September 2021, Infoline Service will be terminated.
  • Notice: “Modern Primary Mathematics” app will be terminated on eye3 Samsung Tab 2/3/4 7”, Tab 3/4 10.1” & LG G Pad 7.0 with effect from 30 June 2021 due to app incompatible with these devices.
  • Notice: The content of “Hiking Guide” on eye platform will be terminated with effect from 30 June 2021.
  • HKT Important Notice: Effective from 1 March 2021, Fax Billing Service of HKT Home Phone Service, eye Service and IDD Service will be terminated.
  • HKT Important Notice: With effect from 1 April 2021, bills of HKT Fixed Line Service and IDD Service cannot be settled by Hongkong Post PayThruPost service. We offer many easy ways of settling your bills. For details, please press here.
  • Phishing email notification: Latest phishing email (Please click here for details)