Premium Redemption Methods

Premium Redemption Methods

Apply for designated eye3 Service at an HKT Shop
  • When you apply for eye3 service at an HKT Shop or Service Centre
    When you apply for eye3 service at an HKT Shop
  • Our staff will present and activate Club SIM for you
    Our staff will present and activate Club SIM for you
Apply for designated eye3 Service in other channels
  • Around two weeks after successful application of designated eye3 Service
    Around two weeks after successful application of designated eye3 Service
  • You will receive Club SIM redemption notification
    You will receive Club SIM redemption notification :
    • A redemption letter will be sent to your eye3 Service billing address

    or

    • An SMS will be sent to the mobile number you provided at the time of your application of eye3 Service
  • Please present the redemption letter or SMS at HKT Shop or designated Service Centre within the redemption period
    Please present the redemption letter or SMS at HKT Shop or designated Service Centre within the redemption period
  • Our staff will present and activate Club SIM for you
    Our staff will present and activate Club SIM for you
  • Around two weeks after successful application of designated eye3 Service
    Around two weeks after successful application of designated eye3 Service
  • An SMS containing a promotion offer code will be sent to the mobile number registered under your The Club account. Please use this promotion offer code to activate your Club SIM local data
    An SMS containing a promotion offer code will be sent to the mobile number registered under your The Club account. Please use this promotion offer code to activate your Club SIM local data
  • Please go to https://goo.gl/QWLNkw< to find out how to use the promotion offer code to activate your Club SIM local data
    Please click here to find out how to use the promotion offer code to activate your Club SIM local data
  • You must have registered as a member of The Club and logged into your The Club account within three months after installation of your designated eye3 service in order to receive your Club SIM local data
    You must have registered as a member of The Club and logged into your The Club account within three months after installation of your designated eye3 service in order to receive your Club SIM local data
  • Or the Club SIM local data offer will be cancelled  without compensation
    Or the Club SIM local data offer will be cancelled without compensation
  • If you have not yet registered as a member of The Club, or have not logged into your The Club account, please go to The Club’s website at www.theclub.com.hk to register or login
    If you have not yet registered as a member of The Club, or have not logged into your The Club account, please go to The Club’s website at www.theclub.com.hk to register or login
  • Please call 183 3000 for inquiries relating to The Club
    Please call 183 3000 for inquiries relating to The Club
  • After installation of your designated eye3 Service
    After installation of your designated eye3 Service
  • Please go to www.i-guard.hk/eng/uad-register/eye_reg.htm to download a Customer Information Form
    Please go to https://www.i-guard.hk/eng/uad-register/eye_reg.htm to download a Customer Information Form
  • Please provide all the information requested on the Customer Information Form, including a 15-digit IMEI number of your eye3 device
    Please provide all the information requested on the Customer Information Form, including a 15-digit IMEI number of your eye3 device
  • The IMEI number can be found on the back of your eye3 device or on the eye3 Service Job Completion Form. If the IMEI number cannot be found, please call 1000 to speak to one of our customer service representatives
    The IMEI number can be found on the back of your eye3 device or on the eye3 Service Job Completion Form. If the IMEI number cannot be found, please call 1000 to speak to one of our customer service representatives
  • Please email the completed Customer Information Form and the eye3 Service Job Completion Form to eform.iguard@pccw.com within 30 days of the eye3 Service installation
    Please email the completed Customer Information Form and the eye3 Service Job Completion Form to eform.iguard@pccw.com within 30 days of the eye3 Service installation
  • You will receive a confirmation email from i-GUARD within around 14 working days from registration
    You will receive a confirmation email from i-GUARD within around 14 working days from registration
  • Around four to six weeks after your installation of eye3 Service and full payment of the first bill
    Around four to six weeks after your installation of eye3 Service and full payment of the first bill
  • You will receive an installation premium
    You will receive an installation premium redemption notification :
    • A redemption letter will be sent to your eye3 Service billing address

    or

    • An SMS will be sent to the mobile number you provided at the time of your application of eye3 Service
  • Please present the redemption letter or SMS at a designated Service Centre within the redemption period to collect your designated premium
    Please present the redemption letter or SMS at a designated Service Centre within the redemption period to collect your designated premium